What is your favorite aspect of CX to work on? Finding new strategies based on CX data or anything systemic/operational!
How do you stay on top of the latest CX trends? Research and community!! But I love to learn by asking inquisitive questions to my peers and various brands!
What’s your favorite IA memory? The first e-commerce event we went to as a team - that’s when it felt real
How would you describe yourself in one word? Obsessive?!
How would the team describe you in one word? Perfectionist (in an annoying way sometimes 🥺👉👈)
What’s your WFH guilty pleasure? Coffee & my cat
What’s your go-to karaoke song? Breaking Free - High School Musical (wait hi, jackie)
Previously:
Sierra DiMaggio
Director of Operations