What is your favorite aspect of CX to work on? Finding new strategies based on CX data or anything systemic/operational!

How do you stay on top of the latest CX trends? Research and community!! But I love to learn by asking inquisitive questions to my peers and various brands!

What’s your favorite IA memory? The first e-commerce event we went to as a team - that’s when it felt real

How would you describe yourself in one word? Obsessive?!

How would the team describe you in one word? Perfectionist (in an annoying way sometimes 🥺👉👈)

What’s your WFH guilty pleasure? Coffee & my cat

What’s your go-to karaoke song? Breaking Free - High School Musical (wait hi, jackie)

Previously:

Sierra DiMaggio

Director of Operations