What is your favorite aspect of CX to work on? I have a legal background so customer experience is a new realm for me; I mostly just love learning all about this world and finding ways to bring my legal background to the forefront to help the team!

How do you stay on top of the latest CX trends? I'm a social media sleuth!

What’s your favorite IA memory? When Jimmy Kim coined me Jackie the VA.

How would you describe yourself in one word? Hilarious

How would the team describe you in one word? Hilarious

What’s your WFH guilty pleasure? Celsius addict!

What’s your go-to karaoke song? Breaking Free HSM