What is your favorite aspect of CX to work on? I really love using strategy to build out custom flows to improve automations.

How do you stay on top of the latest CX trends? I listen to LLAI podcast, read the Newsie and jump into the CX Friends Discord 🙌

What’s your favorite IA memory? Definitely meeting the gang IRL 🫶

How would you describe yourself in one word? Determined

How would the team describe you in one word? Sponge 🧽

What’s your WFH guilty pleasure? Gummy worms

What’s your go-to karaoke song? Pony - Ginuwine

Previously: